Shipping & Returns


As I’m sure you know by know, shipping has become expensive. We know that when people see how much it costs to ship the bulbs, they wonder why it costs so much.


To show you that we aren’t making any extra money on shipping, here is a breakdown of a real order and what FedEx is charging us:

Order                                     Actual FedEx Charges
Est. weight- 2.4 lbs                 Actual Weight 2.5 lbs
Sub-Total is $10.00                 Transportation is $4.61
Shipping is $11.64               Residential Delivery is $1.95
Total is $21.64                        Fuel Surcharge is $.54
                                             Pick Up is $4.00
                                             Shipping Total is $11.10


Since we want to protect the bulbs and plants that we send to you, we plan to ship when we can be sure that the product will not freeze in transit, so this may cause a slight delay in shipment. Below is a map of when the bulbs will begin to ship. Please be sure to check the map below to see when we feel it will be safe to ship to you. If you would like your product sooner, please contact us to make other arrangements.

Shipping generally occurs on Mondays and Tuesdays. We try not ship later in the week because we don’t want the products to sit in a transit hub over the weekend.

Please contact us by emailing cs@premiumelephantears.com if you have any questions or concerns about this. If you need them earlier we can try to make other arrangements for you. Also, we can only ship within the continental United States.



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